NGH COVID-19 INFORMATION

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Nashville General Hospital (NGH) and the Nashville Healthcare Centers (NHC) are continuously monitoring developing information about the novel coronavirus (COVID-19). We are adapting hospital and clinical practices to reflect the latest recommendations from the Centers for Disease Control (CDC)Nashville General Hospital and the Nashville Healthcare Center remain ready to serve potential and current patients. Limiting entry points to our facilities and restricting visitors and guests will help ensure we can screen patients in a quick and effective manner.  Our number one priority is to protect the safety and wellbeing of our patients, physicians, and hospital staff during this time of heightened focus on wellness.

VISITATION POLICY

COVID-19 RESTRICTED VISITOR POLICY -- EFFECTIVE MARCH 24, 2020

To protect our patients, staff, and community, we have implemented further restrictions on visitation in our hospitals, emergency departments and outpatient clinics. Effective Tuesday, March 24, 2020 at 8:00 a.m., all visitors are restricted from the hospital – including emergency and inpatient areas. Visitors who are currently staying will patients will be asked to leave beginning Tuesday, March 24 at 8:00 a.m. 

Exceptions to this policy are as follows:

  • OB patients may have one birthing partner or support person.
  • Pediatrics and Level 2 Nursery may have one parent or guardian.
  • Surgical patients may have one support person.
  • Infusion therapy patients may have one support person.
  • End-of-life circumstances
  • Current patients who need access to The Food Pharmacy at NGH
  • Patients who need access to Medical Records
  • Any other exemptions will be considered on a case-by-case basis and must be approved by the Chief Nursing Officer or designee

All visitors must 16 years of age or older and will be screened for symptoms of illness.  To help with these new rules, the main front entrance to the hospital will be open 7:00a.m. until 5:00 p.m. daily.   The Emergency Department walk-in entrance will remain open 24 hours a day, 7 days a week.  Patients will be asked to designate one person for the care team to communicate with and provide updates. We ask that family members and caregivers not call the unit unless it is an emergency. Communicating with family and loved ones is an important part of recovery.  Please consider alternate communication methods such as: FaceTime, Skype, Phone Calls or Texting.

Do you think you have symptoms or have been exposed to COVID-19?

A dedicated hotline for current Nashville General Hospital and Nashville Healthcare Center patients who are concerned they may have contracted COVID-19 has been established.  Please call 615-341-4039 between 8:00 a.m. - 4:30 p.m. daily.

If you suspect that you have COVID-19, the best thing to do is stay home and contact your primary care provider.  Do not go to the emergency room unless you are injured or require emergency care.  Emergency rooms need to be able to serve those with the most critical needs without putting the health and safety of patients, providers, and the general public at further risk.  It is important to keep in mind that most COVID-19 cases are mild, and only a small percentage of patients will require emergency room treatment or hospitalization.

CURBSIDE MEDICATION PICK UP

In response to Nashville General Hospital’s NO VISITOR POLICY, The Community Pharmacy has implemented changes to prescription pick-up.  Effective immediately, all customers must pick up their prescriptions curbside.  Entry to the hospital for prescriptions is not permitted.

HOW TO USE CURBSIDE PICKUP:

  • Curbside pickup is located at the hospital main entrance loop.
  • When you arrive, stay in your car and turn on your hazard lights. This will alert staff you are there to pick up a prescription.
  • Call 615.341.4414 and provide the information listed below.  Medication counseling will occur over the phone.
    • Patient Name
    • Patient Date of Birth
    • Medication being picked up
    • Vehicle Make, model and color (if curb side pickup)
  • If you are dropping off a prescription write your birthday, address, phone number, allergies, RX insurance information and the make/model of your car on the back of the prescription.

HOURS: Curbside pickup is available 8:00 a.m. – 4:30 p.m., Monday-Friday. 

ACCEPTED PAYMENT METHODS: You may pay for your prescriptions by cash, credit or debit.

  • If paying cash, please let us know in advance to provide change.
  • If paying with a card, we will take those over the phone.

TO MAKE SURE YOUR PRESCRIPTIONS ARE READY WHEN NEEDED, PLEASE CALL IN OR ORDER ONLINE YOUR PRESCRIPTION REFILLS AT LEAST 24 HOURS BEFORE PICKING UP.

 

How to best safeguard yourself from COVID-19:

 

Do you have any other questions regarding State and local response to COVID-19?

 

Contact the  Tennessee Department of Health’s Tennessee Coronavirus Public Information Line at 877-857-2945 or the Nashville COVID-19 Response Information Hotline at 615-862-7777. 

 

 

Thank you for your support in helping us protect you, our employees, and our community.