Billing & Insurance

Billing and Insurance Overview

Nashville General Hospital is committed to providing compassionate, comprehensive health care to all — regardless of whether or not they have health insurance. At the same time, it’s important to remember that all patients still have some degree of financial responsibility for the care they receive.

We want you to clearly understand the charges attached to your visit or hospital stay. So we’re pleased to provide access to our “Charge Master,” an ongoing, living document that outlines the charges for various hospital services and procedures. This document outlines the most common procedures, and is updated periodically to reflect changes in the costs we incur in performing those services. The prices listed include a 40% discount for patients without insurance.

You can access the document here.

If you cannot find a specific charge or price, or have a question about a charge, please email your question to: Mark.Chase@nashvilleha.org.

If you have questions about your bill, contact us at 615-341-4200 or billingquestions@nashvilleha.org.

Online Bill Pay

Nashville General Hospital makes it easy to pay your bill online — safely and securely.

Login to view your account information, make payments with credit, debit card or e-check, or make changes to your personal information. Enrolling is quick and easy, and your account information is stored securely. If you prefer not to enroll, you can still pay your bill online.

Online Bill Pay

Insurance

Nashville General Hospital accepts the following Insurance plans

Payor Name Insurance Name on Insurance Card
AARP AARP
AETNA PPO AETNA
AETNA HMO AETNA
AETNA MEDICARE ADVANTAGE PPO AETNA MEDICARE PPO
AMERIVANTAGE AMERIVANTAGE CLASSIC (HMO)
BCBS PPO NETWORK S BLUECROSS BLUESHIELD OF TENNESSEE
BLUECARE PLUS BLUECARE TENNESSEE
BLUE CROSS PPO BLUECROSS BLUESHIELD
BLUE CROSS METRO EMPLOYEE BLUECROSS BLUESHIELD OF TENNESSEE
BCBS PPO NETWORK P BLUECROSS BLUESHIELD OF TENNESSEE
BRIGHT HEALTH BRIGHT HEALTH TRISTAR HEALTH
CIGNA PPO METRO EMPLOYEE CIGNA
CIGNA MDHA METRO EMPLOYEE CIGNA
CIGNA PPO CIGNA
CIGNA HMO CIGNA
CIGNA METRO BOARD OF EDUCATION CIGNA
CIGNA PPO HIX CIGNA TN EPO CONNECT
CIGNA PPO NES METRO NES CIGNA PPO S
CONSOCIATE DAVIDSON TRANSIT AUTHORITY
COVER TN BLUECARE TENNESSEE COVERKIDS
HEALTHSPRING CIGNA-HEALTHSPRING PREFERRED (HMO)
HUMANA HUMANA GOLD PLUS (HMO)
HUMANA HUMANA GOLD PLUS (HMO D-SNP)
HUMANA HUMANA MEDICARE (EMPLOYER PPO)
MEDICARE MEDICARE
MEDICARE MEDICARE HEALTH INSURANCE
MEDICARE HMO BLUECROSS BLUESHIELD OF TENNESSEE BLUEADVANTAGE
MEDICARE HMO none
NGH RISK MANAGEMENT none
OSCAR Insurance Company of Texas OSCAR
TENNCARE AMERIGROUP REALSOLUTIONS
TENNCARE UNITED HEALTHCARE COMMUNITY PLAN
TENNCARE BLUECARE TENNESSEE
TENNCARE TENNCARE SELECT
TRICARE EAST VA
TRICARE EAST VA
UNITED HEALTHCARE UNITED HEALTHCARE
UNITED HEALTHCARE AARP MEDICARE ADVANTAGE
UNITED HEALTHCARE UNITED HEALTHCARE STUDENT RESOURCES
UNITED HEALTHCARE DUAL COMPLETE UNITED HEALTHCARE DUAL COMPLETE (HMO D-SNP)
UNITED HEALTHCARE DUAL COMPLETE United Healthcare Medicare
WELLCARE WELLCARE

Prescription Refill

Nashville General Hospital makes refilling your prescriptions quick and easy.

By logging in to our online refill portal, you can securely access your prescription history and statistics, and find tools to help you manage your medication regimen. You can also request refills without logging in by typing in the Rx number or scanning the barcode on your prescription.

RXREFILL

Financial Assistance

Nashville General Hospital is committed to providing compassionate, comprehensive healthcare regardless of a patient’s ability to pay. The NGH charity program provides financial relief to Davidson County Residents who are unable to meet their financial obligations for eligible healthcare services provided at or authorized by Nashville General Hospital. Patients not qualifying for financial assistance will receive discounts on a sliding scale, and may be eligible for prompt pay and/or cash payment discounts.

Please call 615-341-4968 to schedule an appointment with a Financial Counselor today. For information about Nashville General Hospital’s eligibility guidelines for discounted and charity care, click here.

Metro Healthcare Incentive Program

The Metro Employee Healthcare Incentive Program allows Metro employees, dependents and pensioners who participate in the Metro Benefits plan access to high quality healthcare without incurring out-of-pocket expenses — such as CIGNA co-insurance or BlueCross/BlueShield copays and deductibles. (If Medicare is the pensioner’s employee’s or dependent’s primary insurance, Federal law prohibits use of the Metro Healthcare Incentive Program.)

Please click the document links below to learn more about the program. 

If you have any questions about this program, please contact:

**If you were seen at NGH or MMC and have questions regarding your BC/BS or Cigna Explanation of Benefits (EOB) or if you received a bill in error, please call 615-341-4200 or email us at billingquestions@nashvilleha.org.