Frequently Asked Questions
What should I bring to my first behavioral health appointment?
Please bring a photo ID, your insurance card, a list of current medications, and any relevant medical or mental health records. We recommend arriving 15 minutes early to complete any required paperwork.
Can I schedule a telehealth visit for behavioral health services?
Yes. Telehealth appointments are available for select behavioral health services, including therapy sessions and follow-up visits, when clinically appropriate. Availability may vary by provider.
How do I access my medical records or message my provider?
You can sign up for the HealtheLife Patient Portal to view visit summaries, send secure messages to your care team, and manage appointments.
How do I request a behavioral health medication refill?
Medication refill requests can be submitted through the HealtheLife Patient Portal , by calling our office during business hours, or by having your pharmacy submit a request. Please allow up to 48 business hours for processing.
Important: We recommend requesting refills 3–5 days before you run out to avoid delays. Duplicate requests may slow processing.
What insurance plans are accepted for behavioral health services?
We accept most major insurance plans, including Metro employee health plans. For coverage questions, visit our Billing & Insurance page, call 615-341-4968, or check with your insurance provider before your visit.
How do I cancel or reschedule a behavioral health appointment?
Please call 615-341-4968 as soon as possible if you need to cancel or reschedule. We ask for at least 24 hours’ notice whenever possible.
