Patient & Visitor Information

Please familiarize yourself with the Billing and Payment policy of the hospital. 

This will help you to determine your financial responsibility, if any, for your hospital stay.

As a courtesy to our patients, and as a requirement by some of our contracted payers, we will bill your insurance. Amounts, such as co-payments, deductibles or other miscellaneous charges not covered by insurance are due upon discharge.

If you are uninsured, and are a Davidson County Resident, we may be able to assist you with a financial assistance program.

The Financial Counseling office is located on the first floor, through the double doors to the left of registration leading into the Meharry Clinics. Their hours are Monday-Friday 7:30 a.m. – 3:30 p.m. For an appointment, please call 615-341-4165 or for questions concerning your hospital bill (855) 269-2001.

Empowering our community through Health Literacy

Nashville General Hospital is committed to improving health literacy, recognizing its crucial role in patient outcomes and healthcare delivery. The hospital utilizes evidence-based models to enhance health literacy, focusing on making health information accessible and understandable for all patients.

Nashville General Hospital is certified by the Joint Commission, and we’re committed to providing the highest quality of care to our patients. Patients and family members have access to the latest hospital quality data online at: 

• The Hospital Quality Alliance
• Quality Check® The Joint Commission

We are committed to providing excellent healthcare in an environment that affords each patient the right to privacy, confidentiality, and safety. We encourage your feedback. If you believe you have received inadequate or inappropriate care during your hospital stay, please let us know. We also welcome any positive comments regarding your stay.