Medical Records Requests
Who can sign up to get health information for a patient:
- The patient (Not the spouse)
- Power of Attorney if the patient is not able to sign (Legal document must be provided)
- Parent (If the patient is younger than age 18)
- Parent and minor if the patient is 12 to 17 years of age and is getting psychiatric, alcohol, or drug treatment services
- Legal guardian (Proof of guardianship document must be provided)
- Representative of the estate of a patient who expired. A copy of the death certificate and a copy of the representative of the estate must be provided
- Referring Provider
Request Medical Records
Request Online
Request medical records with our new online tool. Your records are delivered right to you - no need to go and pick them up. Choose from Electronic or Mail delivery. Appropriate fees may apply.
Note: please have your photo ID ready.
Providers: Nashville General Hospital - Provider Request Tool
Patients: Nashville General Hospital - Patient Request Tool
- Complete Online Request
- You'll be guided through every step of the process
- Review, sign, & submit request
- And you are done
Request in Person
To receive copies of your medical records, please complete an Authorization to Release Health Information. You can either download the form from the link below or obtain it by contacting Health Information Management:
- Authorization for Release of Health Information Form (English)
- Authorization for Release of Health Information Form (Spanish)
Walk-In Location:
Nashville General Hospital
Health Information Management (HIM)
1818 Albion St Nashville, TN 37208
Phone: 615-341-4622
Hours: 8 am - 4 pm, Monday - Friday
Appropriate fees may apply.
By Mail:
Nashville General Hospital
Health Information Management (HIM)
1818 Albion St Nashville, TN 37208
By Fax: 770-689-3352 or Email: 47738_nashville_general_hospital@cioxhealth.com
Patient Portal
Access Records Through Follow My Health patient portal for Hospital Admissions
If you are unable to access your records through the Follow My Health portal, please contact 615-341-4622
Access Records Through HELO for Ambulatory Visits
If you are unable to access your records through the HELO patient portal, please contact the Ambulatory location you were seen in.
Patients and proxies can view records through the appropriate patient portal application based on location of service. Images and pathology slides cannot be requested in this manner. Any other requests must be made by completing an authorization.