Frequently Asked Questions
What should I bring to my first appointment?
Please bring a photo ID, your insurance card, a list of current medications, and any relevant medical records. This helps us provide accurate, comprehensive care. At your first visit, please arrive 15 minutes early to complete any necessary paperwork.
Do you accept walk-ins?
Yes. Our Metro Center and Bordeaux locations accept same-day walk-ins for primary care concerns. For faster service, we recommend calling ahead if possible.
Can I schedule a telehealth visit?
Absolutely. We offer virtual appointments for many common conditions, including follow-ups, medication refills, and general wellness consultations.
How do I access my medical records or request a prescription refill?
You can sign up for our HealtheLife Patient Portal to view lab results, send messages to your provider, request prescription refills, and more.
How do I request a medication refill, and how long does it take?
Refill requests can be made through the HealtheLife Patient Portal , by calling our office during business hours, or by having your pharmacy send a refill request. Please allow up to 48 business hours for processing.
Important: We recommend requesting refills 3–5 days before you run out to avoid delays. Multiple calls or duplicate requests from pharmacies may delay processing —please submit only one request and allow time for review.
Do you accept Metro employee insurance plans?
Yes — and if you're a Metro employee, you may qualify for special benefits through the Nashville Healthcare Incentive Program.
Where do I park when visiting an NGH primary care clinic?
Free parking is available at all NGH clinic locations, including dedicated patient lots at the Bordeaux, Metro Center, and Main Campus clinics. Please allow extra time to park before your appointment.
Can I get lab work done the same day as my appointment?
Yes. If your provider orders labs during your visit, you can typically complete them the same day on-site. Results will be available through the HealtheLife Patient Portal.
Do I need a referral to see a specialist?
That depends on your insurance plan. In many cases, your primary care provider can refer you directly to a specialist at NGH or coordinate with your insurance if pre-authorization is required.
How do I sign up for the HealtheLife Patient Portal?
Ask our front desk team during your visit to get started. You'll receive an email invitation with a secure link to activate your portal account. The portal lets you view lab results, message your provider, and manage appointments. Learn more about HealtheLife Patient Portal
What insurance plans do you accept?
We accept most major insurance plans, including Metro employee health plans. If you have questions about coverage, visit our Billing & Insurance page, call 615-341-4968, or check with your insurance provider before your visit.
How do I cancel or reschedule an appointment?
Call 615-341-4968 as soon as possible if you need to cancel or change your appointment. We ask for at least 24 hours’ notice whenever possible.
