FAQs
How can I fill a new prescription?
- Have your doctor electronically send a prescription.
- Have your doctor phone in a prescription at 615-810-8536 option 3
- Have your doctor fax your prescription 615-695-9432
- Mail new prescription to: Nashville Healthcare Pharmacy, 13 I French Landing Dr., Nashville, TN 37228
How can I have a prescription transferred?
- Call 615-810-8536 option 3 during business hours Monday-Thursday 8:00 AM-5:30 PM, and Friday 8:00 AM-4:00 PM.
- Have your current pharmacy contact us at 615-810-8536 option 3.
How can I obtain my order status or check for delays?
Call 615-810-8536 option 3 during business hours Monday-Thursday 8:00 AM-5:30 PM, and Friday 8:00 AM-4:00 PM.
What if my prescription is not covered by my insurance plan or has a deductible, co-pays, or co-insurance?
Prior to the start of therapy, a Nashville Healthcare Pharmacy Insurance Verification Coordinator will discuss any potential financial responsibility and payment options with you. We will submit claims to your insurance carrier on the date we fill your prescription. If the claim is rejected, someone from our staff will contact you so that we can work together to resolve the issue. You may be required to pay a part of your medication cost in the form of a co-payment. Your co-payment can sometimes include a deductible or co-insurance that will need to be paid. We want to ensure there are no financial barriers to you getting your medication. Our staff will assist you with financial assistance options that include drug coupons, assistance from manufacturers, and funding from foundations if available.
How can I obtain the cash price of a prescription?
Call 615-810-8536 option 3 during business hours Monday-Thursday 8:00 AM-5:30 PM, and Friday 8:00 AM--4:00 PM, and a pharmacy representative will assist you.
How can I communicate a suspected medication issue, complaint, error, concern, or compliment requiring resolution/attention?
- Call 615-810-8536 option 3 to speak directly with a member of the pharmacy staff.
- Emailing us at: NashvilleSP@nashvilleha.org
- By visiting our website at: www.nhpmeds.com
- Or by writing to: Nashville Healthcare Pharmacy, 131 French Landing Dr., Nashville, TN 37228.
Can I return my medication and/ or supplies?
The return of any medications or supplies for credit or reuse on another patient is prohibited by the state pharmacy board, best practices, safety, and infection control standards.
