Patient & Visitor Information
Thank you for trusting Nashville General Hospital with your care. We look forward to providing you with high-quality medical services, and doing so in a warm, welcoming environment. If you are an inpatient, we also want your stay with us to be as smooth and comfortable as possible. We’ve provided the information below to help you familiarize yourself with our campus and policies.
COVID-19 Visitor Restrictions
To ensure the safety of our patients, visitors, physicians and colleagues, we continue to have restrictions on the number of visitors who may accompany patients in our hospital and clinics:
Before entering the building, all visitors must:
- Bring their own mask and it must be worn at all times.
- Not have any symptoms of COVID-19.
- Have a temperature less than 100°F.
- Visiting hours are 6:00 a.m. to 8:00 p.m.
- No more than 1 visitor per patient is allowed at one time.
- No children under 16 years of age will be allowed to enter the facility.
- One support person for patients with disabilities or impairments needing assistance.
- One support person for patients in Labor & Delivery.
- Visitors with cold or flu symptoms are not allowed to enter the facility.
- Patients in the Emergency Department may not have any visitors.
- No visitors are allowed in high-risk patient care areas.
- On a case-by-case basis, patients at the end of life may have up to 3 visitors.
- Please refrain from gathering in common areas around the facility.
Our physicians and staff reserve the right to further limit visitors as needed to maintain the safety of our patients.
We appreciate your patience and thank you for your cooperation.
When being admitted to Nashville General Hospital, we ask that you bring only essential items, such as:
- Glasses / hearing aids / crutches or braces
- Toothbrush and toothpaste
- Robe / Slippers
- Any other personal items (such as a hairbrush, chapstick, etc.)
Please do NOT bring valuables, such as cash or jewelry that can’t be replaced. NGH is not responsible for the loss or damage of patients’ belongings or valuables.
Parking, Valet, and Transportation
Courtesy Valet Services are available in the front of the main hospital entrance for Nashville General Hospital patients and visitors Monday through Friday from 7:30 a.m. – 4:30 p.m.
If you prefer to self-park, the parking garage is located across the street on Albion Street. The garage is open 24 hours a day, seven days a week. Please bring your parking ticket in with you and we will be happy to validate your parking at the location you visited during your trip to the hospital.
Nashville General Hospital is easily accessible by public transportation, located on WeGo (MTA) route #19. Use this link to plan your ride from a specific address: http://ride.nashvillemta.org/
Nashville General Hospital has implemented a stricter visitation policy, in compliance with current CDC guidelines. To keep patients and staff safe during the COVID-19 pandemic, visitors are restricted within the hospital. Learn how we have modified our policies to keep you and your family safe.
Pursuant to hospital policy, all faith leaders are required to sign-in at the NGH Information Desk to identify their purpose before visiting a patient. Review our Clergy Visitation Policy.
Cafeteria & Vending
The Cafeteria is located on the Lower Level (LL on the elevator).
- Monday – Friday: 7 a.m. – 2:30 p.m.
- Breakfast: 7 – 9:30 a.m.
- Grab and Go: 9:30 – 11 a.m.
- Lunch: 11 a.m. – 1:30 p.m.
- Metro Deli: 11 a.m. – 1:00 p.m.
Vending machines are conveniently located throughout the hospital.
Lower Level: Cafeteria
First Floor: Emergency Department Waiting Room
Second Floor: Waiting Room
Third Floor: Waiting Room
Billing & Payment
Please familiarize yourself with the Billing and Payment policy of the hospital. This will help you to determine your financial responsibility, if any, for your hospital stay.
As a courtesy to our patients, and as a requirement by some of our contracted payers, we will bill your insurance. Amounts, such as co-payments, deductibles or other miscellaneous charges not covered by insurance are due upon discharge.
If you are uninsured, and are a Davidson County Resident, we may be able to assist you with a financial assistance program.
The Financial Counseling office is located on the first floor, through the double doors to the left of registration leading into the Meharry Clinics. Their hours are Monday-Friday 7:30 a.m. – 3:30 p.m. For an appointment, please call 615-341-4165 or for questions concerning your hospital bill (855) 269-2001.
Pharmacy & Refills
The Community Pharmacy at NGH is open to all patients, visitors and staff of Nashville General Hospital. We want to be the pharmacy of choice for you and your family. Conveniently located on the first floor by the Internal Medicine Clinic, we will work with you to get the best pricing for your medications. Over-the-counter items are also available.
Stop by and meet our pharmacists, today.
Jeff Hardwick, PharmD and Camille Dao, PharmD
Monday through Friday 8:00 a.m.- 4:30 p.m.
ph: 615.341.4414 | fax: 615.341.4966
E-Scripts ID: 0880814286
Medical Records Request
As a patient, you have the right to obtain your medical records. Medical records are provided at no cost to other healthcare providers or for use in disability determination, Workman’s Comp, Vocational Rehabilitation, and the Department of Human Services.
Lori’s Gifts is a full-service gift shop located on the first floor of the hospital. Fresh flowers, cards, baby gifts and balloons are available for purchase. For your convenience, you can also shop Lori’s Gift online. The gift shop delivers purchased items daily to patient rooms.
This month, Lori’s Gift Shop will be open on Monday 12/14 until 8pm and December 24th from 6AM-1PM.
No Smoking Policy
In keeping with our mission to promote health and wellness, tobacco use is prohibited at Nashville General Hospital. We are committed to delivering excellent clinical care and creating an environment of patient safety. Upon admission, identified smokers will be offered smoking cessation therapy during hospitalization.
Located on the lower level, the hospital Chapel is open from 7:30 a.m. – 11 p.m. every day for prayer, worship, and quiet time. Chaplains are available from 7:00 a.m. – 2:00 p.m. Tuesday through Friday.
We are committed to providing excellent healthcare in an environment that affords each patient the right to privacy, confidentiality, and safety. We encourage your feedback. If you believe you have received inadequate or inappropriate care during your hospital stay, please let us know. We also welcome any positive comments regarding your stay.
Quality of Care
Nashville General Hospital is certified by the Joint Commission, and we’re committed to providing the highest quality of care to our patients. Patients and family members have access to the latest hospital quality data online at: