Becker's - Tennessee hospital launches 'no-wait ER' program

The "no-wait ER" program launched in April after leadership figured out that structural processes were the cause of long wait times for patients, hospital CEO Joseph Webb, MD, told wkrn.com. They sought to reshape the process. Traditionally, patients would check in and be asked to wait until a triage nurse could assess them. The hospital eliminated this step by having patients immediately greeted and assessed by a triage team.

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