Patients & Visitors

Parking
The parking garage located on Albion Street is owned and operated by Meharry Medical College and is open 24 hours a day, seven days a week. Please ask your nurse or a staff member at the front desk on the first floor lobby for assistance with parking validation. Visitation

Visitation
​​​​​​​The Hospital recognizes the right of visitation by an individual of the patient’s choice to assist in the health promotion and healing process, while assuring safety and providing a quiet, restful, therapeutic environment. The hospital will allow a family member, friend, or other individual to be present with the patient for emotional support during the course of the stay subject to the exception below. The hospital will not deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.  

***RSV and FLU ALERT*** During the months of November through March, do not visit or accompany a friend or loved one to the hospital or clinic if you have  fever, cough, vomiting, or diarrhea.  No visitors under the age of 12 are allowed in patient care areas, unless they are a sibling of a newborn and are not exhibiting any cold or flu symptoms.  We ask that all visitors wash and santize their hands upon entering and exiting a patient care room or area.

Exception:
Nurse Management (Nursing Supervisors, Directors or the CNO) and/or Physician staff can suspend visitation for patients when that visitation infringes on the rights or safety of others. This includes, without limitation, the privacy rights of patients. In addition, visitation may be suspended when the visitation is medically or therapeutically contraindicated.

Nashville General Hospital is a TOBACCO FREE facility.

In keeping with our mission to promote health and wellness, tobacco use is prohibited at Nashville General Hospital . Upon admission, identified smokers will be offered smoking cessation therapy during hospitalization. NGH is committed to delivering excellent clinical care and creating an environment of patient safety. To deliver this level of care and safety, all in- patients must remain on the unit in which they are receiving care. If you attempt to leave the clinical area to smoke, clinical staff will contact the attending physician and house supervisor. If you persist in leaving the unit to smoke, any intravenous devices or other equipment will be removed and an Against Medical Advice (AMA) discharge will be document.

Waiting Areas
Visitor Waiting Rooms are located throughout the hospital. A small quiet room/chapel is also located on the 2nd floor.

First Floor:
Emergency Room, Main Lobby and Medical Imaging

Second Floor:
Same Day Surgery and 2nd Floor Med/Surg

Third Floor:
Operating Room and Intensive Care Waiting Room

Fourth Floor:
Women’s Health (Maternal Child)

Cafeteria and Vending
The Albion St. Grill is located on the lower level across from the Visitor elevators. Nutritious, balanced, and affordable food choices are available.

Albion St. Grill Hours:
Breakfast 7:00 a.m.. - 9:30 a.m. (M-F;)
Lunch 11:00 a.m.. - 1:30 p.m.. (M-F)

Gift Shop
We are pleased to offer Lori’s Gifts – a full service gift shop, located on the first floor of the hospital. Fresh flowers, cards, baby gifts and balloons are available for purchase.

Patient Concerns
We are committed to providing excellent healthcare in an environment that affords each patient the right to privacy, confidentiality, and safety. We encourage your feedback if you believe you have received inadequate or inappropriate care during your hospital stay. Likewise, we would appreciate your positive comments about what we do well. Please contact our Patient Advocate at 615-341-4375.

Quality of Care
Nashville General Hospital at Meharry is certified by the Joint Commission. We provide the highest quality of care to our patients. Patients and family members have access to the latest hospital quality data via the internet at:


If you have questions, concerns, or compliments If for any reason you have questions or concerns, or compliments, please ask your nurse. If you do not get a satisfactory answer, please ask to speak with a staff member from our Compliance Department. You may call 615-341-4430 from 8 a.m. to 4:00 pm on weekdays. After-hours or on weekends, dial “0” for the hospital operator, who will connect you with a supervisor or Administrator on Duty who can help. Any patient, family member or visitor with an unresolved complaint related to discrimination may file an official grievance by contacting our Compliance Department at 615-341-4430.

Letters may be addressed to:   
Compliance Department
Nashville General Hospital at Meharry
1818 Albion Street
Nashville, TN 37208

You may also register complaints about service to the Tennessee Office of Licensing and Regulations – Health-Related Investigations, at 1-800-852-2187 or 615-741-8485.

You may also contact the Joint Commission by calling 1-800-994-6610 or email: complaint@jointcommission.org  

Complaints may also be mailed to: 
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have Medicare, you have the right to send complaints directly to:
Q Source
3175 Lenox Park Blvd., Ste. 309
Memphis, TN  38115
1-800-528-2655