Phillips served in the U.S. Army as a UH-60 Blackhawk pilot-in-command. In 1990, after leaving the military, she obtained her degree in Liberal Arts from Austin Peay State University, Clarksville, Tennessee. In 1993, she enrolled in Nashville General Hospital’s Radiologic Technology Program where she graduated with both the Mallinckrodt Academic and Clinical Excellence awards.
She joined the Nashville General Hospital team upon graduation, first serving as a Radiologic Technologist then later as the hospital’s Administrative Director of Radiology and Cardiology.
In her current role as the Director of Performance Excellence, she assists the organization with process and best practice implementations for alignment to the Malcolm Baldrige Performance Excellence standards. She has been appointed by the Board of Directors of the Tennessee Center for Performance Excellence to the 2015 and 2016 Board of Examiners.